Shipping & Returns Policy
Shipping
At Rak Outfitters, we work hard to get your order out the door as quickly as possible.
Free Shipping
We offer free standard shipping on all orders over $50 within the continental United States.
Order Processing
Orders placed before 2:00 PM Eastern Time, Monday through Friday, are typically processed and shipped the same business day.
Orders placed after 2:00 PM ET, on weekends, or on holidays will be processed on the next business day.
Please note that delivery times provided by carriers are estimates and are not guaranteed.
Returns
We want you to be completely satisfied with your purchase.
Items may be returned within 30 days of delivery for a refund, provided they are:
- Unused and unworn
- In their original condition
- Returned with original tags and packaging (when applicable)
Refunds will be issued to the original method of payment once the returned item has been received and inspected.
Exchanges
Need a different size or color? We offer two exchange options.
Fastest Exchange Option (Recommended)
The quickest way to receive your replacement item is to:
- Place a new order for the desired item.
- Contact us to request a return authorization.
- Ship the original item back to us.
- Once received and inspected, we will issue a refund for the original purchase.
This option ensures your preferred size or color does not sell out while the return is in transit.
Traditional Exchange Option
If you prefer not to place a second order, you may:
- Contact us to request an exchange.
- Return the original item to us.
- Once the item is received and inspected, we will ship the replacement item.
Please note that this option may take longer because the replacement item will not be shipped until the original item has been received and processed.
Return Shipping Costs
As a small family-owned business, we are proud to offer free outbound shipping on qualifying orders. To help us continue providing competitive pricing and free shipping, return shipping costs are handled as follows:
Customer Responsibility
Customers are responsible for return shipping costs when:
- Returning an item for a refund
- Exchanging an item for a different size, color, or preference
- Returning an item that is no longer wanted
Rak Outfitters Responsibility
We will provide a prepaid return shipping label at no cost when:
- The item arrives damaged or defective
- We shipped the wrong item
- The return is the result of an error on our part
Damaged or Incorrect Orders
If your order arrives damaged or if you received the wrong item, please contact us within 7 days of delivery. We will work quickly to make things right and provide return instructions at no cost to you.
How to Start a Return or Exchange
To begin a return or exchange, please contact our team through the Contact Us page and include:
- Your order number
- The item(s) being returned
- Whether you would like a refund or exchange
- The reason for the return
We will provide instructions and next steps as soon as possible.
Thank you for supporting Rak Outfitters and shopping with a local North Georgia family business.